Frequently Asked Questions (FAQs)
Welcome to the Inkymoo FAQs page! Here, we’ve compiled answers to some of the most common questions our customers have. If you don’t find the answer you’re looking for, feel free to contact us directly.
General Questions
Q: How can I contact Inkymoo for assistance?
A: You can contact us through our Contact Us page or email us at hello@inkymoo.co.uk. If you’ve placed your order on a marketplace like Amazon, Etsy, or eBay, you can also contact us directly through the respective platform for assistance.
Q: Where is Inkymoo located?
A: Our address is 169 Longwood Gardens, Clayhall, Ilford, IG5 0EN, United Kingdom.
Ordering and Shipping
Q: How do I place an order?
A: You can place an order directly on our website. For orders placed on marketplaces such as Amazon, Etsy, or eBay, follow the purchasing process on those platforms.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and payments through our partnered marketplaces.
Q: How long does shipping take?
A: Shipping times vary depending on your location and the product ordered. Standard delivery within the UK usually takes 3-5 business days. International shipping times may vary.
Q: Do you offer express shipping?
A: Yes, we offer express shipping options at an additional cost. Please select the express shipping option at checkout.
Custom Orders
Q: Can I request a custom order?
A: Absolutely! Visit our Custom Orders page for more details on how we can create something special just for you.
Q: How long does it take to process a custom order?
A: Custom orders typically take 7-10 business days to process, depending on the complexity of the design.
Products
Q: What types of products do you offer?
A: We offer a wide range of products including laser-engraved slate signs, personalised stickers, birthday banners, cake toppers, wall decals, mugs, coasters, prints, posters, and more.
Q: Are your products handmade?
A: Yes, many of our products are handmade with care, ensuring unique and high-quality items for our customers.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Custom and personalised items are non-refundable unless they arrive damaged or defective.
Q: How do I return an item?
A: To return an item, please contact us at hello@inkymoo.co.uk with your order details, and we will provide you with return instructions.
Q: Can I exchange an item?
A: Yes, exchanges are available for most items. Please contact us to arrange an exchange.
Order Issues
Q: What should I do if I receive a damaged or defective item?
A: We’re sorry for the inconvenience! Please contact us immediately at hello@inkymoo.co.uk with your order details and photos of the damaged item, and we will arrange a replacement or refund.
Q: What should I do if my order hasn’t arrived?
A: If your order hasn’t arrived within the expected timeframe, please contact us at hello@inkymoo.co.uk or through the marketplace where you made the purchase. We will investigate and resolve the issue promptly.
Marketplace Orders
Q: Can I contact you directly if I placed my order on Amazon, Etsy, or eBay?
A: Yes, if you’ve placed your order on a marketplace, you can contact us directly through the messaging system on that platform or via our Contact Us page for any help you need.
Additional Questions
Q: Do you offer gift wrapping?
A: Yes, we offer gift wrapping for most items. Please select the gift wrapping option at checkout.
Q: How can I stay updated on new products and promotions?
A: Follow us on Facebook, Instagram, and TikTok to stay updated on our latest products, special offers, and creative inspirations.
If you have any other questions or need further assistance, please don’t hesitate to contact us. We’re here to help and ensure you have a great shopping experience with Inkymoo!
Warm regards,
The Inkymoo Team